If you have not claimed the remote management option (IPMI) for your server or if your server can no longer be started up, the only solution is usually to press a button on site or to carry out an analysis via console access. MOORnetworks offers you both with the "Hands & Eyes Service" within the agreed service level.

As we do not have staff permanently on site at the data centres, we have to call on a member of staff even for a simple reboot of a server. So we are happy to carry out the restart or the analysis of the problem on site for you at a cost.